Support

Stepwise holds the apps you pick behind your daily step goal. Walking earns the minutes back.

Common questions

My steps aren't counting

Stepwise reads steps from Apple Health. Open Settings, then Privacy & Security, then Health, then Stepwise, and check that Steps is on. If your iPhone counts steps but Stepwise shows none, that switch is almost always the reason.

I need into a locked app right now

Open Stepwise and use the manual unlock. Locks are yours to lift at any time. Deleting the app also removes every restriction it set.

How do I cancel Stepwise Pro?

Subscriptions are managed by Apple, not by us. Open the App Store, tap your Apple Account, then Subscriptions. Deleting the app does not cancel a subscription.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves.

I paid but Pro isn't showing

Open the Stepwise Pro page and tap Restore. If it still doesn't appear, email us with the date of purchase and we'll help.

What happens to my data?

It stays on your phone. There is no Stepwise server. The Privacy Policy spells out exactly what the app touches and where it lives.